Satisfaction Guaranteed

If you don't love the gear you receive, simply return it for any reason within 30 days.

Free Returns & Exchanges

Need a different size or color, or just change your mind? Return your gear within 30 days for a refund. Return shipping is FREE. Learn more.

When Will I Get My Order?

Most orders ship within 1 business day for delivery within 2-7 business days. Track your order here.

Is My Order Secure?

Yes! Newbalance.eu uses Secure Socket Layers (SSL) to protect your personal information, certified by DigiCert®, a leading Internet security company. Learn More.

How do I Cancel or Change an Order?

We process orders soon after they're received, so if you placed an order in error please call our Customer Care team at 0800 0232242.

Payment Options

We accept Visa, Visa Debit, MasterCard, Maestro, Paypal, American Express, JCB at newbalance.eu.

Now you can shop our websites using the following real-time payment method: iDEAL.

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