Customer Care

 

Gifting made easy

The holiday period has started.
Discover our services to make
your holiday
shopping relaxed and care-free.


Stress free shopping with New Balance




Gift Guide

HOLIDAY GIFT GUIDE

Find something special for all
the names on your list.



Delivery & Shipping

Enjoy free standard shipping and check out our delivery times below to make sure your gift arrives on time! For further information, please visit our Shipping & Delivery page.





FREE STANDARD SHIPPING on all orders until the 15th Dec





Free Returns

Free returns on all orders. Items purchased on newbalance.co.uk between November 1, 2017 and December 31, 2017 are eligible for return until January 31, 2018. To find out more about Returns, click here.



Wish List

Wish List - Share What You're Wishing For. To find out more about our wish list, click here.





Promotional Exclusions

New Balance strives to offer you the best value for your money with special sales and discounts throughout the year. Some footwear/apparel styles, however, are currently excluded from all discounts, coupons and promotional codes. Exclusions are indicated on product pages.


To find out more about our promotional exclusions, click here.



WOULD YOU LIKE SOME HELP?

Review our FAQs
Live Chat*
Email Customer Care
Call 0800 0232242*

*Opening Times:
Mon - Fri 10 AM - 7 PM (GMT)
Sat & Sun Closed

Holiday Closings

25 December
26 December
1 January

We will do our best to reply to your request the first working day after our upcoming holidays.

You're headed to the NL Site...

Pricing and product availability may change.

See All Countries